To contact us by post, please send your postal envelope to the following address;

Planet Ozi Pty. Ltd.
Po Box 41
Liverpool NSW 1871

Phone support is available between 9:00AM - 8:00PM Monday - Friday and 9:00AM - 5:00PM Saturday and Sunday (closed public holidays) on 1300 650 865.

Email support for the following departments is available during business hours, please use the email address best suited for your query.


Faxes can be sent to 1300 858 212, if not attaching a cover letter please ensure you attention the fax to the person or department the fax is destined to.

Payment Options

Some plans require an automatic form of direct debit, this can be either from your credit card or from your nominated bank account. However if you have a manual form of payment option available to you, please use the BPay details below.

Biller Code: 696 898
Reference: Your account number

Alternatively you can pay your account online using our Customer Account Toolkit. Login to CAT here