Support

Connection Settings

ADSL Settings
SettingValues
MTU 1492
ProtocolPPPoE
VPI8
VCI35
Username Formatusername@planetozi.net.au or username@planetozi.com.au
please check your invoice if unsure

We highly recommend that any basic firewall is enabled on the router, but when enabling please ensure that the ping or ICMP protocol is allowed, if an interface is required this will usually be the WAN interface. All else should be disabled.

Mail Server Settings

The below settings will function for your @planetozi.com.au email address only. If you have a domain hosted with us, please check the Domains tab above.

SettingValues
Incoming Mail Server mail.planetozi.com.au
Outgoing Mail Servermail.planetozi.com.au
Username Formatusername@planetozi.com.au
SSLDisabled (not supported)

We recommend that you enable "Log on to outbound Mail Server" using the same credentials as your inbound settings.

Connection Settings

NBN Settings
SettingValues
MTU 1500
ProtocolIPoE or Dynamic IP

We highly recommend that any basic firewall is enabled on the router, but when enabling please ensure that the ping or ICMP protocol is allowed, if an interface is required this will usually be the WAN interface. All else should be disabled. NBN Services do not have a username and password to connect, we authenticate these services automatically.

Mail Server Settings

The below settings will function for your @planetozi.com.au email address only. If you have a domain hosted with us, please check the Domains tab above.

SettingValues
Incoming Mail Server mail.planetozi.com.au
Outgoing Mail Servermail.planetozi.com.au
Username Formatusername@planetozi.com.au
SSLDisabled (not supported)

We recommend that you enable "Log on to outbound Mail Server" using the same credentials as your inbound settings.

Domain Management

Hosting Platform
Platform DetailsValues
Login Address http://admin.planetozi.net.au or http://admin.yourdomainname.tld
Account NameYour account name we assigned at signup
UsernameUnless modified by you, this will be admin
PasswordThe password assigned to your hosting platform

We highly recommend that any basic firewall is enabled on the router, but when enabling please ensure that the ping or ICMP protocol is allowed, if an interface is required this will usually be the WAN interface. All else should be disabled.

Mail Server Settings

The below settings will function for your @yourdomain.tld email address only.

SettingValues
Incoming Mail Server mail.yourdomainname.tld
Outgoing Mail Servermail.yourdomainname.tld*
Username Formatusername@yourdomainname.tld
SSLDisabled (not supported)

*You must enable "Log on to outbound Mail Server" using the same credentials as your inbound settings to send email via our servers, alternativly you can set this to your ISP's outbound mail server. For example if you use us for your internet connection, you can use mail.planetozi.com.au here.

Hardware Details

We provide hardware with some of our offers. Where this is included in the offer we have provided the information below. We also do provide once-off hardware to some customers, as a result these once off purchases we include all the available information on your Tax Invoice. Should you have any queries regarding this hardware you can contact the manufacturer or you can contact us.

ADSL Broadband Supplied Hardware

We have provided 2 types of ADSL Routers with our offers. These are both provided by TP-Link and information regarding these routers can be found below;

NBN & Fibre Access Broadband Supplied Hardware

The router that we supply for all Fibre access services including NBN is below;

As we add routers to our offers they will be added to this page. If you have purchased a once-off item from us and require support, please contact us or the manufacturer. For Warranty information please see our Warranty Replacement Policy by clicking here.

Security Tools

All our account's are password protected. The initial password at signup should be changed as soon as possible. We will check accounts for weak passwords from time to time, if we detect an account with a weak password we may contact you to change this to protect your account.

Some of our services will require stronger passwords when you attempt to change them. A strong password is a password that contains a mix of uppercase, lowercase, numbers and special characters (such as %$#@! etc.) and is not a number substitution for a letter (ie letter - l3tt3r). Please avoid using dictionary or christian names where possible and putting year-dates in the password (such as 1991).

Account Verification

Before we can access and discuss your account details with you, we will need to confirm certain identity information that we have previously collected from you (most of which will be typically during the initial signup process). You are also able to nominate an Authorised Representative to act on your behalf. Verification would also apply to your representative before they can make changes to your account on your behalf.

Should you forget your password, please contact us - we will need to verify your account before initiating the password reset procedure.